![]() She eventually offered to transfer him to the parking lot so he wouldn't be as close to kids. I implored her to create policies to keep the visitors safe, and prevent more serious crimes against children. The HR director told me that while she understood that the zoo broke our trust, that culturally in Guatemala inappropriate contact with children is rarely taken seriously. I ask very specific questions about policies and training against inappropriate behavior towards children and was told they don't have any at all. We returned in 6 days and discovered they had done nothing. We were told to return in 6 days for a written report and a summary of their action taken. The zoo officials kept assuring us that they aim to keep visitors safe and would look into it. He kept saying it was just a kiss and chased us all the way to the admin building as we went to report it. Our son told us he had notice the man following him around the playground before the incident and the man admitted to it. He was clearly shocked when my husband and father in-law spoke Spanish demanding answers. ![]() He told us his did it because our child didn't speak Spanish and he wanted to be friendly with him. The employee clearly knew what he did was wrong but openly admitted to his behavior. My son immediately told us about it and we approached the employee. The kids were playing hide and seek and while my son was hiding behind a bush a male zoo employee grabbed him by the armed and forcefully kissed him. After lunch we were letting the kids play on the play structure by the food court, along with about 100 school kids on a field trip. HOWEVER, we had a major problem with the zoo staff. The kids enjoyed it and we spent a lot of time there. I thought the zoo was pretty awesome at first, it was uber clean and the animals had nice enclosures.
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